Questions:My device on the app stays “Off line”?

Answer: The new added device needs 1min to connect to Zigbee HUB. If it stays off line for a long time, please judge the problem by the Zigbee LED status:

Zigbee LED quickly blinks one time every second, device failed to connect to your Zigbee:

(1)Maybe you have entered wrong WiFi password.

(2)Device is too far away from your WiFi. Please take it closer.

Zigbee LED quickly blinks twice every second: Device has connected to Zigbee but failed to connect to server. Please check your network connectivity.

Product Introduction:

Max. Strom: 10A

Load: 1000W/Gang

Wireless consumption: ≤0.2W

Max. Spannung: 90-250V(AC)

Relative Humidity:10% ~ 93%

Working Temperature: -30 ℃~+70℃

Certification:CE, BS, RoHS, GCC, FC

WiFi Frequency: IEEE802 15.4

WIFI Standard: Zigbee 2.4GHz b/g/n

APP: Tuya/Smart Life

Voice Control: Google Home, Amazon Alexa

Wire: No Neutral Wire

Back Light: ON-light Blue OFF-Weak Blue

Moduel shape:Round
Wall Box Type:Round & Square

Multi-Control Function :1/2/3/4Way ,Control Light From Different Positions

Note:

You have to cut off the power and during the installation.

Q: Does your Wifi Zigbee touch sensor light switch need a neutral wire to install?
A:No,it doesn’t need a neutral wire to install.

Q: Does your Wifi touch light switch can work with Zigbee?

A:Yes, Our item can work with it.

Q: Does your Wifi light switch can work with Smart Life Tuya or Google Alexa?

A:Yes, it can work with them.

Q: Do you offer a 2-way wifi touch light switch?

A:Yes, we offer a 2-way wifi touch switch, it functions stably.But you must at least buy 2 pieces 2-way wifi switches. ( APP use multi-control association function)

Q: Does your Wifi touch light switch have a backlight?

A:The blue backlight will be on when the wiring is successful. Allowing you to notice Our touch switch clearly in the dark.